At Dhagakari, we strive to provide high-quality products and ensure your satisfaction. This Refund Policy outlines the terms and conditions for obtaining refunds on your purchases.
- Eligibility for Refunds
1.1. Damaged or Defective Items: You may request a return or exchange only if you receive a damaged or defective product.
1.2. Timeframe: You may request a refund within 7 days of receiving your order. After this period, Dhagakari may not accept refund requests.
- Initiating a Refund Request
2.1. Contact Us: To request a refund, please contact our Customer Support team at +91 91109 64177 or email us at info@dhagakari.com. Provide your order number, a detailed explanation of the reason for the refund, and any relevant information or photos.
2.2. Approval: Dhagakari will review your request and provide instructions on how to proceed. Please await approval before returning the product.
- Return and Inspection
3.1. Return Shipping: Unless the refund is due to an error on our part, you will be responsible for the return shipping costs.
3.2. Product Inspection: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment.
3.3. Refund Timing: Refunds will be processed promptly. However, the time it takes for the refund to reach your account may vary depending on your payment method and financial institution.
- Partial Refunds
4.1. Additional Costs: In some cases, you may be eligible for a partial refund. This could occur if the returned item is not in its original condition, has missing parts, or shows signs of use.
- Damaged or Defective Items
5.1. Reporting Damage: If you receive a damaged or defective item, please contact us immediately. We may request photos of the damaged or defective product for assessment.
5.2. Replacement or Refund: If the product is deemed to be damaged or defective, you may choose between receiving a replacement or a refund, as per your preference.
- Non-Refundable Items
6.1. Custom or Personalized Items: Custom or personalized products are generally non-refundable, except in the case of damage or defects.
6.2. Clearance or Final Sale Items: Items marked as clearance or final sale are non-refundable and non-returnable.
- Contact Information
7.1. Customer Support: For inquiries, concerns, or assistance with refunds, please contact our Customer Support team at +91 91109 64177 or email us at info@dhagakari.com.
- Policy Updates
8.1. Changes: Dhagakari reserves the right to update or modify this Refund Policy at any time. Please check the policy periodically for any changes.
