At Dhagakari, we are committed to ensuring your satisfaction with our products. We understand that sometimes, you may need to return or exchange an item. This Return Policy outlines the terms and conditions for returns and exchanges.
- Eligibility for Returns
1.1. Timeframe: You may initiate a return or exchange within 7 days of receiving your order. After this period, Dhagakari may not accept returns.
1.2. Condition: To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Initiating a Return or Exchange
2.1. Contact Us: To initiate a return or exchange, please contact our Customer Support team at +91 91109 64177 or email us at info@dhagakari.com. Provide your order number, the reason for the return, and any relevant details.
2.2. Approval: Dhagakari will review your request and provide instructions on how to proceed. Please wait for approval before returning the product.
- Returns and Refunds
3.1. Refund Eligibility: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to the original method of payment.
3.2. Return Shipping: Unless the return is due to an error on our part, you will be responsible for the return shipping costs.
3.3. Refund Timing: Refunds will be processed promptly, but the time it takes for the refund to reach your account may vary depending on your payment method and financial institution.
- Exchanges
4.1. Exchange Process: If you wish to exchange a product for a different size, color, or style, please follow the same process as outlined in Section 2. Once your return is received and approved, we will process the exchange.
4.2. Additional Costs: You may be responsible for any price difference between the exchanged item and the original purchase. Shipping costs for the exchanged item may also apply.
- Damaged or Defective Items
5.1. Reporting Damage: If you receive a damaged or defective item, please contact us immediately. We may request photos of the damaged or defective product for assessment.
5.2. Replacement: If the product is deemed to be damaged or defective, we will provide a replacement or issue a refund, as per your preference.
- Non-Returnable Items
6.1. Custom or Personalized Items: Custom or personalized products are non-returnable, except in the case of damage or defects.
6.2. Clearance or Final Sale Items: Items marked as clearance or final sale are non-returnable and non-refundable.
- Contact Information
7.1. Customer Support: For inquiries, concerns, or assistance with returns and exchanges, please contact our Customer Support team at +91 91109 64177 or email us at info@dhagakari.com.
- Policy Updates
8.1. Changes: Dhagakari reserves the right to update or modify this Return Policy at any time. Please check the policy periodically for any changes.
By making a purchase on the Dhagakari website, you agree to abide by this Return Policy.
